Frequently Asked Questions

Find answers to all your questions about Kriya Apps here. Everything from registration to payment, betting and support is explained in detail.

50+
Q&A
24/7
Support Services
95%
Satisfied users
<2
Minute Response Time

Account questions

Creating a new account at Kriya Apps is very easy and takes just a few minutes. First, go to our official website and click the "Register" button in the top right corner.

Registration Process:

  • Enter your mobile number or email address
  • Create a strong password (at least 8 characters)
  • Fill in your personal information – name, date of birth
  • Complete OTP verification
  • Agree to terms & conditions and submit

After registration, you can start betting immediately. You will receive a welcome bonus on your first deposit.

Resetting your password is very easy. Go to the login page and click the "Forgot Password?" link.

Provide your registered mobile number or email. We will send you an OTP or password reset link. Using this code or link, you can create a new password. The reset link remains valid for 24 hours.

If you don't receive the email or SMS, check your spam folder or wait a few minutes. If the problem persists, contact our support team.

No, according to our rules, each person may only maintain one kriya apps account. Creating multiple accounts violates our terms and conditions and is strictly prohibited.

If we discover that the same person has multiple accounts, all duplicate accounts will be permanently closed. All balances, bonuses, and winnings in these accounts will be forfeited. Only the original, first-created account may remain active.

We use advanced systems that check IP addresses, devices, payment methods and other information to detect duplicate accounts. So don't try to create multiple accounts.

KYC (Know Your Customer) verification at Kriya Apps is an important security measure. To fully verify your account, you'll need the following documents:

  • ID card: National ID Card (NID), Passport, or Driving License
  • Proof of address: Utility bill, bank statement or rental agreement (within 3 months)
  • Selfie: A selfie holding your ID card (photo must be clear)

After uploading documents, our team will verify within 24-48 hours. Once verification is complete, you can make all types of withdrawals and place higher-limit bets. Unverified accounts may have some restrictions.

Payment Related Questions

Kriya apps supports the most popular and convenient payment methods for Bangladeshi users:

  • Mobile Pay: Most popular mobile banking, instant deposits
  • Nagad: Fast and Secure Transactions
  • Rocket: Dutch-Bangla Bank mobile service
  • Bank Transfer: All major Bangladeshi banks
  • Cryptocurrency: Bitcoin, USDT, Ethereum

Minimum deposit is BDT 500 across all payment methods, and the maximum limit depends on your account level. There are no hidden fees when depositing. We protect all payments with 256-bit SSL encryption.

Depositing on kriya apps is extremely fast and instant in most cases:

  • Mobile Pay, Nagad, Rocket: Instant to 5 minutes
  • Bank Transfer: 1-24 hours (depending on banking hours)
  • Cryptocurrency: After 3-6 network confirmations (typically 15-30 minutes)

If your deposit takes longer than 30 minutes, contact our live chat support. We will check and resolve immediately. Typically, mobile banking deposits are reflected in your kriya apps balance within 2-3 minutes.

Withdrawing money from kriya apps is easy and fast. Log in to your account, go to the "Withdrawal" section, select the amount and payment method, and submit.

Processing Time:

  • Mobile Pay, Nagad, Rocket: 15 minutes to 2 hours
  • Bank Transfer: 24-48 hours
  • Cryptocurrency: 1-3 hours

Minimum withdrawal is BDT 1000 and maximum daily limit is BDT 50,000 (higher for VIP members). Your account must be verified. Additional verification may be required for first withdrawals. Wagering requirements must be met before withdrawing bonus money.

For deposits: Kriya Apps does not charge any fees. However, your payment provider (such as Mobile Pay, Nagad) may deduct their own transaction fees. This is typically very minimal (0.5%-1%).

For withdrawals: Your first three monthly withdrawals are completely free. After that, a small processing fee (typically 2%-3%) may apply. VIP members get unlimited free withdrawals.

Cryptocurrency withdrawals are subject to network fees (gas fees) which vary depending on current network conditions. We always follow a transparent fee policy with no hidden charges.

Betting questions

On kriya apps, you can bet on almost all popular sports in the world. Our platform has thousands of betting options available every day:

  • Cricket: IPL, World Cup, Test, ODI, T20 - all formats
  • Football: Premier League, La Liga, Serie A, Bundesliga, Champions League
  • Tennis: Grand Slam, ATP, WTA Tournaments
  • Basketball: NBA, EuroLeague
  • Kabaddi: Pro Kabaddi League
  • E-Sports: Dota 2, CS:GO, League of Legends

We also have Live Casino, Slots, Poker, and much more. Both pre-match and live betting are available for every game.

Betting limits at Kriya Apps depend on the type of game and your account status:

  • Minimum Bet: BDT 50 (Sports Betting), BDT 10 (Casino Games)
  • Maximum bet: Varies by event, typically BDT 50,000-200,000
  • VIP Members: Higher limits, up to BDT 10 lakh in some cases

Major events (like World Cup finals, IPL finals) usually have higher betting limits. Live betting limits may be lower than pre-match. If you're a high-stakes player, join our High Roller program for special limits and benefits.

Pre-match bets: Once a bet is confirmed, it generally cannot be cancelled. However, if there's a technical error before the match starts or a clear mistake in the odds, contact our support team.

Live betting: Live bets cannot be cancelled after confirmation because the match is in progress and odds change every second.

Cash Out: We offer a "Cash Out" feature on some bets where you can take partial winnings before the match ends. This isn't the same as cancelling a bet, but it helps reduce risk. Always check before placing your bet and play responsibly.

Winnings at Kriya Apps are processed extremely fast:

  • Sports Bet: Added to your balance as soon as the match ends and the result is confirmed
  • Casino Games: Instant, as soon as the round ends
  • Tournament/League Bets: Within 1-2 hours after tournament ends

Typically, your winnings will appear in your account within 5-15 minutes after a cricket or football match ends. If there's a disputed decision or the official result is delayed, payment may be delayed accordingly. You can use your winnings immediately for betting or withdrawal.

Bonus & Promotion Questions

Kriya apps has an attractive welcome bonus for new members. You will receive a 100% bonus on your first deposit, up to BDT 10,000.

How to Claim:

  • Create a new account and verify your mobile number
  • Make your first deposit (minimum BDT 500)
  • Bonus will be automatically added to your account

Terms & Conditions: You must complete 5x wagering before withdrawing bonus money. That means if you receive a BDT 1,000 bonus, you need to bet BDT 5,000. Only bets at odds of 1.50 or higher count. The bonus is valid for 30 days.

Wagering Requirement is the amount you need to bet before you can withdraw bonus money. This is a standard rule across all online betting sites.

Example: You received BDT 1,000 bonus with 5x wagering requirement. This means you need to place bets totalling BDT 5,000. After completing these BDT 5,000 in bets, the bonus will convert to real balance and can be withdrawn.

Important Note:

  • Only bets with odds of 1.50 or higher count
  • Low odds bets (below 1.50) do not count toward wagering
  • Each bonus has its own validity period (typically 30 days)
  • You can view your bonus progress in the Account section

Kriya apps offers various types of promotions and bonuses every week:

  • Reload bonus: 50% bonus on deposits every week
  • Cashback Offers: 10% cashback on losses (every Monday)
  • Free Bet: Free bet coupons for special events
  • Loyalty rewards: Earn points on every bet
  • Tournaments: Monthly Leaderboard Competition
  • Referral Bonus: Refer friends and earn up to BDT 1,000

Check the Promotions page regularly for new offers. Subscribe to our newsletter to receive exclusive bonus codes. Your account must be verified to participate in all promotions.

Using a bonus code is very simple. During deposit, enter your code in the "Bonus Code" field and complete the deposit. The bonus will be automatically added to your account.

Ways to get bonus codes:

  • Our email newsletter
  • SMS Notifications
  • Social media pages
  • Special event promotions
  • Exclusive codes for VIP members

Each code has an expiration date and can typically only be used once. Before entering a code, make sure you meet the correct bonus code and minimum deposit amount. Incorrect or expired codes will not work.

Technical Questions

The Kriya Apps mobile app is available for both Android and iOS platforms.

For Android:

  • Go to the "Download" page on our website
  • Click the "Download Android APK" button
  • Settings > Security > Allow installation from unknown sources
  • Open and install the downloaded APK file

For iOS:

  • Open our website in Safari browser
  • Click the "Add iOS App" button
  • Tap the share icon and select "Add to Home Screen"

The app size is approximately 25-30 MB and requires Android 5.0+ or iOS 11.0+. After downloading, log in using the same login credentials.

If you're having trouble loading the kriya apps website or app, try these steps:

  • Internet connection: Make sure your internet is working properly
  • Clear Cache: Delete browser cache and cookies
  • Update Browser: Use the latest browser version
  • Different browser: Try Chrome, Firefox or Safari
  • Turn Off VPN: If using a VPN, try turning it off
  • App update: Install the latest version of the mobile app

If you still face issues, contact our support team. We're available 24/7 and will resolve it immediately. Occasionally the site may be inaccessible during server maintenance, but this is very rare and quickly resolved.

At Kriya Apps, we treat the security of your information with the utmost importance. We use industry-standard security measures:

  • 256-bit SSL Encryption: All data transmissions are encrypted
  • Two-Factor Authentication: Additional Account Security
  • Firewall protection: DDoS and hacking protection
  • Secure payment gateway: PCI DSS Compliant
  • Regular security audits: Third-party verification

We never ask for your password, PIN, or sensitive information via email or phone. According to our privacy policy, your personal information is never shared with third parties. Your financial transactions are processed with the highest security.

Kriya Apps offers 24/7 live chat support. Click the green chat icon in the bottom right corner of the website. A chat window will open where you can speak directly with our support agents.

Have your account number or registered mobile number ready before starting the chat. This helps us identify your issue quickly. An agent will typically connect with you within 1-2 minutes.

You can ask any question in live chat - account, payment, betting, technical issues, etc. Our support team provides service in both Bangla and English. Live chat gives the fastest resolution for urgent matters.

Quick tips

Tips for New Users

24/7 customer support

Our dedicated support team is at your service day and night. Get quick help via live chat, email or phone.

Maximum Security

All your information and transactions are fully protected with 256-bit SSL encryption and advanced firewalls.

Instant Payments

Fastest deposits and withdrawals via Mobile Pay, Nagad, Rocket. Most transactions complete within 5 minutes.

Mobile friendly

Bet from anywhere with our Android and iOS apps. The website is also fully mobile-optimized.

Best Odds

The most competitive odds and extensive betting options in the market. Bet on thousands of events daily.

Regular Bonuses

Welcome bonus, reload bonus, cashback and special promotions. Earn points through our loyalty program.

Contact methods

There are multiple ways to contact kriya apps. You can use whichever method is most convenient for you:

Live chat

Fastest solution. Available 24/7. Average response in 2 minutes.

Start Chat

Email

For detailed queries or to send documents. Response within 24 hours.

Send Email

Hotline

Call directly for urgent issues. Bangla and English support.

Call us

WhatsApp

Message us on WhatsApp. Fast and easy communication.

Send Message

Have more questions?

Our support team is always ready to help you. Get quick solutions to any questions or issues.

বাংলা